Predictive Dialer and Call Center Telemarketing Important News and Events

A NATIONAL DO-NOT-CALL LIST HAS EXISTED SINCE 1985 - Because The DMA supports a consumer's right to choose by which channel he or she would prefer to shop, the Association has maintained a national Telephone Preference Service (TPS) since 1985. This organization has been an extremely valuable resource for the Predictive Dialer Industry over time and offers great up to date resources.
For more information. Just click on the link below to get the facts...
The Direct Marketing Association

We want everyone researching the purchase of a Predictive Dialer solution to be fully aware that you MUST be Fully FTC Compliant with the new and up to date FTC Predictive Dialing Regulations. Due to these recent FTC regulations in the call center and telemarketing markets, Call Center Consulting, Inc assures all of our clients that ALL of our systems are fully compliant with these current regulations. For a complete copy please go to http://www.ftc.gov/os/2002/12/tsrfrn.pdf

All of our Agent dialers contain the following Compliance features:

• Abandon Rate or Dropped Call Ratio: Both our Agent Station Deluxe and Agent Station Pro Predictive Dialer systems allow Call Center Supervisors to manually select outbound dialing ratios as opposed to traditional Predictive Dialer systems where algorithms are pre-set and cannot be changed. These fully adjustable "On the Fly" features will increase you agent's productivity immensely. Agent Station Pro Predictive Dialer models provide you with the ability to fine tune dialer settings and maximize your efforts within the laws of call center and telemarketing recent and ongoing regulations.

• Abandoned Calls & Answering Machine Voicemail Options: Agent Station Pro allows (2) pre-recorded answering machine/voicemail messages that may be delivered upon detection. Your agent will have the option of clicking on and delivering (2) individual pre-recorded messages for delivery, depending upon the particular campaign you are using.

• Caller ID: The FTC has began enforcement of originally postponed compliance with the Caller ID transmission requirements. You may no longer block your number from being displayed on called parties Caller ID. Your number must be displayed fully upon contact of the party being called.

• Do Not Call National List Management: Agent Station Predictive Dialer systems come with (2) levels of Do Not Call (DNC) compliance settings. First, a master Federal DNC list that applies to all campaigns being created as well as campaign specific DNC lists that will supplement the master list for Local levels. Again, all of our systems and software are fully compliant to include manual DNC entry requests. Our Predictive Dialer systems store your lists permanently and required monthly updates are also imported seamlessly. Our Predictive Dialer software checks the DNC lists prior to dialing outbound so no DNC numbers will appear in your outbound campaign as well as strips and removes any duplicate numbers from your dialing lists. We also recommend you visit our DNC page for assistance.

• Disabling Compliance: Compliance features can be disabled or adjusted for projects that are subject to partial or no regulations such as companies or organizations calling existing client databases, market research, or political party polling and surveys. Complete Predictive Dialer control features are included with purchase.

• Reporting: Our Predictive Dialers offer full reporting features for all campaigns as well as track and each call with call logs. These reports are provided in printable version as well as real time viewable call logs. Each campaign provides visible call logs as well as interchangeable data within your contact management database. Reporting also includes complete DNC active lists.