Speech Recognition


Cost Comparison vs. Traditional Technologies

Costs to handle an average customer transaction with manual labor, with overhead costs:
  • $ 7.00 for a B to B outbound telemarketing call
  • $ 5.00 for a live agent by e-mail
  • $ 5.50 for a live agent by phone
  • $ 7.00 for a live agent by chat Voice Robotics automated speech recognition solution with overhead costs:
  • $0.25 for a B to B outbound telemarketing call
  • $0.19 for a customer-using web self-service
  • $0.45 for speech recognition with back up IVR services transaction

    Our speech recognition solutions will reduce your customer's transactional costs by 50-80 % !

    How Speech Recognition Can Help

  • Speech recognition telephony software applications can greatly reduce customer service costs, increase productivity and profits, and enhance your customer's business by:
  • Lowering costs and increasing profits
  • ROI is usually achieved in a few months after deployment.
  • Providing high volume contacts and notifications
  • Expand hours of operation to 24 x 7 with minimum increase of overhead and employee head count
  • Automating routine tasks and calls and freeing employees to concentrate on more complex duties
  • Speed response times for customers service requests
  • Expand inbound/outbound call capacity faster with no increase in reoccurring labor costs or infrastructure.
  • Provides multi-lingual support to expand into new markets.
  • Reducing the cost of employee or call center agent labor costs, head count and turnover.

    Features:
  • Speech recognition enabled messages to individuals, voice mail or both with different messages.
  • Call targeted sales prospects or existing customers with email delivery up to 100 K per day volume.
  • Notification phone calls for alerts and automatic event notifications.
  • Customized automated speech dialog with optional touch phone responses
  • Database access and update
  • Text To Speech Data Conversions
  • Live statically reporting of results in process via web browser, extensive reports upon completion
  • Call transfer to live customer service or sales agents
  • Timeout features and call control options
  • Speech recognition control for both parties
  • Low flat rate calling with custom scripting
  • Comprehensive online reporting and call management
  • Professional voice over services
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Disclosure of Liability: Purchaser assumes all liability and responsibility for the operation and use of auto dialers and/or predictive dialers. A violation of any telemarketing laws may result in significant penalties or other sanctions. Any person intending to use this product for solicitation purposes (direct marketing, telemarketing, etc.) should, prior to purchasing, read the federal, state, and/or local laws pertaining to the use of Automatic Dialing and Telephony software.
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